Delivery & Returns information
Dedicated to going the extra mile to deliver exceptional customer service
At AUK Hygiene, we are dedicated to providing exceptional customer service and ensuring that every customer receives their order on time, and in great condition. We believe in going the extra mile to exceed customer expectations.
From innovative systems that streamline ordering to meticulous processing, careful packaging, and a reliable delivery service, we've built our business around providing a seamless and positive experience. We're committed to our customers from the moment they place their order until their cleaning and hygiene products arrive on site, ready for use.
We strive to make receiving your cleaning and hygiene supplies as easy and efficient as possible. We offer a range of delivery options to suit your needs:
Our Delivery Area: AUK Hygiene operates from a UK-based distribution centre with a dedicated fleet of vans serving Cornwall, Devon, Dorset, Somerset, Wiltshire, Hampshire, Berkshire, Gloucestershire, Bristol, South Wales, and Herefordshire. For deliveries outside of these areas, we partner with carefully selected couriers to maintain our high delivery standards.
Next Day Delivery: We offer next-day delivery to many locations across the south west of England, including Yeovil, Bournemouth, Bristol and surrounding towns, Weston-super-Mare, Exeter and North Devon, Plymouth and surrounding towns, Taunton, Wellington, and Teignbridge. Customers outside these areas can still enjoy next-day delivery on orders of cleaning chemicals, equipment, paper products, skincare, waste management solutions, and machinery through our trusted courier network. Order online by 3pm to see our next day delivery options in your area.
Delivery Costs: We offer FREE delivery on all orders over £60. For orders under £60, delivery charges start at £7.95 and vary depending on your location. For specific delivery options and charges to your area, please contact our friendly customer service team at 01626 355177.
Customer Collection: For your convenience, we also offer a fast and efficient collection service. Orders placed online or through our sales team can be ready for collection in as little as 3 hours. Simply order before 3 pm for same-day collection.
Our collection point is located at: 7 Cavalier Road Heathfield Industrial Estate Newton Abbot TQ12 6TQ
Returns
Need to return an item? We understand that sometimes things don't go as planned. If you need to return a product, please contact our dedicated customer service team at 01626 355177. Our team will guide you through the returns process, making it as smooth and hassle-free as possible. They will be able to advise you on our return policy, including any specific conditions that may apply, and provide you with the necessary instructions for returning your item. Please have your order information ready when you call to expedite the process. We're here to help!
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