Frequently Asked Questions

Question 1

What is a MotorScrubber machine?

Accepted Answer

MotorScrubber machines are compact commercial floor scrubbers designed to clean hard floors, stairs, edges, and confined spaces more efficiently than traditional mopping.

Question 2

Who uses MotorScrubber equipment?

Accepted Answer

MotorScrubber machines are widely used by contract cleaners, facilities managers, healthcare providers, and hospitality businesses to maintain hygiene standards in commercial environments.

Question 3

Where can I buy MotorScrubber machines in the UK?

Accepted Answer

AUK Hygiene is a UK distributor of MotorScrubber machines, providing equipment, cleaning chemicals, accessories, and technical support.

Question 4

What is Tork?

Accepted Answer

Tork is a global leader in professional hygiene solutions, providing products and services designed for workplaces, public facilities, and commercial environments. The brand is owned by Essity, a major international hygiene and health company, and operates in over 100 countries worldwide.

Tork specialises in improving hygiene standards, operational efficiency, and sustainability across industries such as healthcare, hospitality, manufacturing, and offices.

Question 5

What products does Tork offer?

Accepted Answer

Tork offers a comprehensive range of professional hygiene products, including:

Paper towels and hand towels
Toilet tissue and jumbo rolls
Soap, hand sanitiser, and skincare products
Napkins and catering consumables
Industrial wiping cloths and cleaning wipes
Dispensers and washroom systems
Data-driven cleaning solutions (e.g. smart washroom systems)

These products are designed for high-traffic, commercial, and industrial environments.

Question 6

Why choose Tork products?

Accepted Answer

Tork products are trusted by businesses globally because they:

Deliver consistent hygiene performance in busy environments
Improve efficiency and reduce waste through smart dispensing systems
Support cost control with high-capacity refills
Enhance user experience with reliable and easy-to-use designs
Offer sustainable solutions with eco-certified products

Tork is widely recognised as the #1 professional hygiene brand globally, making it a reliable choice for businesses of all sizes.

Question 7

What industries use Tork products?

Accepted Answer

Tork products are used across a wide range of industries, including:

Healthcare and medical facilities
Hospitality (hotels, restaurants, cafés)
Offices and commercial buildings
Manufacturing and industrial sites
Education and public sector environments

Their versatility makes them ideal for any setting that requires high standards of cleanliness and hygiene management.

Question 8

Are Tork products sustainable?

Accepted Answer

Yes, sustainability is a core focus of Tork. Many products are designed to:

Reduce paper and soap consumption
Minimise waste through controlled dispensing
Use recycled or responsibly sourced materials
Carry certifications such as EU Ecolabel and Nordic Swan

Tork also offers initiatives like recycling used paper towels into new products, helping businesses reduce their environmental footprint.

Question 9

What makes Tork dispensers different?

Accepted Answer

Tork dispensers are designed for efficiency, hygiene, and durability:

Controlled dispensing reduces overuse and contamination
High-capacity systems reduce maintenance time
Sleek, modern designs improve washroom appearance
Easy-to-use mechanisms ensure accessibility for all users

Some systems also integrate with smart cleaning technology, allowing facilities to optimise cleaning schedules based on real usage data.

Question 10

What is Tork EasyCube™?

Accepted Answer

Tork EasyCube™ is a data-driven cleaning system that uses sensors to monitor dispenser usage and fill levels in real time.

This allows cleaning teams to:

Reduce unnecessary checks
Focus on high-traffic areas
Improve hygiene standards
Increase operational efficiency

It is commonly used in large facilities such as airports, offices, and public venues.

Question 11

Are Tork products suitable for high-traffic washrooms?

Accepted Answer

Yes. Tork products are specifically designed for high-traffic environments, offering:

High-capacity dispensers
Long-lasting refills (e.g. thousands of uses per soap cartridge)
Reduced maintenance requirements
Reliable performance during peak usage

This makes them ideal for busy commercial and public washrooms.

Question 12

How do Tork products improve hygiene standards?

Accepted Answer

Tork products help improve hygiene by:

Reducing cross-contamination through touch-controlled dispensing
Providing consistent access to soap, paper towels, and tissue
Supporting proper hand hygiene practices
Enabling better cleaning workflows with smart systems

Studies and industry insights show that poor washroom hygiene can negatively impact customer perception and business performance, making reliable systems essential.

Question 13

What are the benefits of buying Tork from AUK Hygiene?

Accepted Answer

When you buy Tork products from AUK Hygiene, you benefit from:

Competitive pricing on leading hygiene brands
Expert product advice tailored to your business
Reliable UK-based supply and fast delivery
Access to a full range of Tork systems and consumables
Support in choosing cost-effective and sustainable solutions

AUK Hygiene ensures you get the right Tork products for your specific environment and usage levels.

Question 14

Are Tork products cost-effective?

Accepted Answer

Yes. While Tork is a premium brand, it is designed to reduce overall operational costs by:

Lowering product consumption through controlled dispensing
Reducing labour time for refilling and maintenance
Minimising waste and overuse
Improving efficiency in cleaning operations

This makes Tork a long-term cost-saving solution for businesses.

Question 15

Do Tork products meet hygiene regulations?

Accepted Answer

Tork products are designed to meet professional hygiene standards across industries such as healthcare, food service, and manufacturing.

Many products are:

Dermatologically tested
Food-safe where required
Certified to recognised environmental and hygiene standards

This ensures compliance with workplace hygiene regulations.

Question 16

Can Tork improve customer experience?

Accepted Answer

Absolutely. Clean, well-maintained washrooms and hygiene systems:

Enhance brand perception
Increase customer satisfaction
Encourage repeat visits
Support positive workplace environments

Tork focuses on delivering a better hygiene experience for both users and staff, which directly impacts business success.

Question 17

What makes Tork different from other hygiene brands?

Accepted Answer

Tork stands out due to:

Global leadership in professional hygiene
Strong focus on innovation and smart cleaning technology
Proven sustainability initiatives
Wide product compatibility across systems
Industry-specific solutions

Unlike generic brands, Tork combines products, systems, and data insights to deliver complete hygiene solutions.

Question 18

Where can I buy Tork products in the UK?

Accepted Answer

You can purchase a full range of Tork products directly from AUK Hygiene, a trusted UK supplier of professional cleaning and hygiene solutions.

AUK Hygiene provides:

Bulk supply options
Expert recommendations
Fast nationwide delivery

Question 19

What is the Raphael washroom system?

Accepted Answer

Raphael is a professional washroom hygiene system developed by Northwood Hygiene Products, designed to improve hygiene standards while reducing waste and operational costs.

It includes a complete range of:

- Washroom dispensers
- Toilet tissue systems
- Hand towel solutions
- Soap and sanitising products

All components are designed to work together as a fully integrated washroom solution for commercial environments.

Question 20

What industries use Raphael washroom products?

Accepted Answer

Raphael systems are widely used across multiple sectors, including:

- Healthcare facilities
- Schools and universities
- Offices and corporate buildings
- Hospitality venues
- Retail and public buildings

These environments rely on Raphael for consistent hygiene, durability, and cost control in high-traffic washrooms.

Question 21

What are the main benefits of Raphael washroom systems?

Accepted Answer

Raphael is built around four key principles:

- Improved hygiene standards
- Reduced waste and controlled usage
- Reliable performance in busy environments
- Enhanced sustainability

These benefits help organisations lower operational costs while maintaining high hygiene compliance.

Question 22

How does Raphael help reduce waste and costs?

Accepted Answer

Raphael systems use controlled dispensing technology, such as:

- Single-sheet dispensing
- High-capacity dispensers
- Enclosed paper systems

These features reduce overuse, minimise waste, and lower refill frequency—helping businesses cut consumption and labour costs.

Question 23

Are Raphael dispensers hygienic?

Accepted Answer

Yes. Raphael dispensers are specifically designed to improve hygiene through:

- Contactless or hands-free dispensing options
- Enclosed systems to prevent contamination
- BioKleen™ treated surfaces that help inhibit bacterial growth

This makes them ideal for shared and high-risk environments.

Question 24

What products are included in the Raphael range?

Accepted Answer

The Raphael system includes:

- Toilet roll dispensers and compatible tissue
- Hand towel dispensers and roll towels
- Soap dispensers and foam soap cartridges
- Hand sanitiser systems

All products are designed to work together as a complete washroom solution.

Question 25

What makes Raphael different from other washroom brands?

Accepted Answer

Raphael stands out because it offers:

- A fully integrated system (dispensers + consumables)
- High-capacity designs for busy washrooms
- Controlled dispensing to reduce waste
- Strong sustainability focus

It is engineered for real-world commercial environments, not just basic hygiene needs.

Question 26

Is Raphael a sustainable washroom solution?

Accepted Answer

Yes. Sustainability is a core part of the Raphael system, including:

- Reduced paper consumption through controlled dispensing
- Recycling initiatives like closed-loop programmes
- FSC-certified paper products in the range

Additionally, initiatives like Green Loop recycling and tree planting programmes further support environmental goals.

Question 27

How do Raphael systems improve washroom efficiency?

Accepted Answer

Raphael improves efficiency by:

- Reducing refill frequency with high-capacity dispensers
- Simplifying maintenance and restocking
- Standardising products across multiple sites

This helps facilities teams save time and streamline operations.

Question 28

Are Raphael products suitable for high-traffic washrooms?

Accepted Answer

Yes. Raphael systems are specifically designed for busy commercial environments, offering:

- Durable dispenser construction
- Lockable units to prevent misuse
- High-capacity formats for continuous use

This makes them ideal for airports, schools, hospitals, and large offices.

Question 29

What types of dispensing options are available?

Accepted Answer

Raphael offers a variety of dispensing systems, including:

- Mechanical hands-free dispensers
- Lever-controlled dispensers
- Electronic touch-free dispensers
- Single-sheet and controlled flow systems

These options allow businesses to choose the best balance of hygiene, cost, and user experience.

Question 30

Is Raphael soap and sanitiser effective?

Accepted Answer

Yes. Raphael hygiene products include:

- Antibacterial foam soaps
- Alcohol-free hand sanitiser (kills 99.9% of common germs)

They are designed to be effective, skin-friendly, and suitable for frequent use in commercial settings.

Question 31

Why buy Raphael from AUK Hygiene?

Accepted Answer

AUK Hygiene provides more than just products—you get a complete hygiene partner, including:

- Reliable supply of Raphael systems and consumables
- Competitive pricing on bulk orders
- Expert advice on selecting the right washroom solutions
- Ongoing support for facilities and cleaning teams

This ensures you get the best performance and value from your washroom system.

Question 32

Can Raphael systems be standardised across multiple sites?

Accepted Answer

Yes. Raphael is ideal for multi-site organisations because:

- Products are compatible across the system
- Dispensers and consumables are easy to standardise
- Maintenance and ordering are simplified

This makes it easier to manage hygiene consistently across large estates.

Question 33

Do Raphael dispensers require frequent maintenance?

Accepted Answer

No. Raphael dispensers are designed for:

- Easy refilling
- Long-lasting durability
- Reduced maintenance time

High-capacity designs mean fewer refills and less operational disruption.

Question 34

How can I choose the right Raphael system for my business?

Accepted Answer

Choosing the right system depends on:

- Footfall and washroom traffic
- Type of environment (office, healthcare, education, etc.)
- Sustainability goals
- Budget and maintenance requirements

AUK Hygiene can provide expert guidance to help you select the most effective solution for your needs.

Question 35

What is MotorScrubber?

Accepted Answer

MotorScrubber is a UK-based manufacturer of professional-grade floor cleaning machines designed for fast, efficient cleaning in small and hard-to-reach spaces. Their compact scrubbers are widely used in commercial environments such as healthcare, retail, and facilities management.

Question 36

What makes MotorScrubber different from traditional cleaning equipment?

Accepted Answer

Unlike traditional mop-and-bucket cleaning, MotorScrubber machines use high-speed mechanical scrubbing technology to remove dirt more effectively and hygienically. They are designed to clean edges, corners, stairs, and confined areas that larger machines cannot reach.

Question 37

What types of MotorScrubber machines are available?

Accepted Answer

MotorScrubber offers a wide range of cleaning solutions, including:

- Compact floor scrubbers (e.g. M3, JET3)
- Oscillating deep-clean machines (e.g. SHOCK)
- Disinfection systems (e.g. STORM)
- Microfibre cleaning systems (e.g. BLADE)

Each is designed for specific cleaning challenges, from daily maintenance to deep cleaning and sanitisation.

Question 38

What surfaces can MotorScrubber clean?

Accepted Answer

MotorScrubber machines are highly versatile and can clean:

- Hard floors (vinyl, tile, concrete, epoxy)
- Walls and vertical surfaces
- Grout and edges
- Stairs and skirting boards
- Wet environments such as swimming pools

Many models are 100% waterproof, making them safe for use in wet areas.

Question 39

Are MotorScrubber machines suitable for commercial use?

Accepted Answer

Yes. MotorScrubber machines are designed specifically for professional and industrial environments, including:

- Hospitals and healthcare settings
- Schools and universities
- Retail stores and supermarkets
- Hotels and hospitality venues
- Transport hubs and warehouses

They are built for durability and daily use in demanding environments.

Question 40

How do MotorScrubber machines improve cleaning efficiency?

Accepted Answer

MotorScrubber machines improve efficiency by:

- Reducing cleaning time with high-speed scrubbing motors
- Eliminating the need for bulky equipment
- Allowing access to tight and awkward spaces
- Delivering consistent, high-quality results

This helps cleaning teams achieve better hygiene standards in less time.

Question 41

Are MotorScrubber machines cordless?

Accepted Answer

Yes. Most MotorScrubber machines are battery-powered and cordless, providing maximum mobility and flexibility without trailing cables. This makes them ideal for large facilities and areas without power access.

Question 42

Are MotorScrubber products ergonomic and safe to use?

Accepted Answer

MotorScrubber machines are designed with ergonomics and user safety in mind, helping reduce strain and fatigue during prolonged cleaning tasks. Features such as lightweight construction and backpack battery systems support operator comfort.

Question 43

Can MotorScrubber machines replace traditional cleaning methods?

Accepted Answer

Yes. MotorScrubber machines are often used to replace manual scrubbing and mopping, offering:

- More consistent cleaning results
- Reduced chemical and water usage
- Improved hygiene
- Faster turnaround times

They are particularly effective in environments where hygiene standards are critical.

Question 44

What industries benefit most from MotorScrubber equipment?

Accepted Answer

MotorScrubber is widely used across industries, including:

- Healthcare & infection control
- Hospitality & leisure
- Education
- Retail & commercial facilities
- Industrial & manufacturing

Their versatility makes them suitable for almost any professional cleaning application.

Question 45

What are the key benefits of using MotorScrubber?

Accepted Answer

Key benefits include:

- Compact, lightweight design
- Deep cleaning power in tight spaces
- Faster cleaning times
- Reduced labour effort
- Versatile, multi-surface cleaning
- Durable, professional-grade build

Question 46

Are MotorScrubber machines easy to use?

Accepted Answer

Yes. MotorScrubber machines are designed to be simple and user-friendly, often featuring:

- Single-button operation
- Quick-change accessories
- Lightweight handling

This reduces training time and improves productivity.

Question 47

Do MotorScrubber machines require a lot of maintenance?

Accepted Answer

No. They are designed for low maintenance, with durable components and easy-to-clean parts. Regular cleaning of pads and batteries ensures optimal performance and longevity.

Question 48

Why buy MotorScrubber from AUK Hygiene?

Accepted Answer

AUK Hygiene provides:

- Expert advice on choosing the right MotorScrubber solution
- Access to the full product range and accessories
- Support, training, and aftercare
- Competitive pricing for commercial cleaning businesses

Question 49

What is the best MotorScrubber for my needs?

Accepted Answer

The best machine depends on your application:

- M3 / JET3 – everyday cleaning and versatility
- SHOCK – deep cleaning in tight spaces and edges
- STORM – disinfection and infection control

For tailored recommendations, contact AUK Hygiene’s team.

Question 50

Can I get support or training for MotorScrubber equipment?

Accepted Answer

Yes. MotorScrubber machines are supported with:

- Product training
- Technical support
- Warranty and servicing options

This ensures you get the most from your investment.

Question 51

What is Rubbermaid known for?

Accepted Answer

Rubbermaid is a globally recognised brand specialising in durable, innovative cleaning, hygiene, and waste management solutions. Their products are widely used across commercial environments such as healthcare, hospitality, education, and facilities management due to their reliability and long-lasting performance.

Question 52

When was Rubbermaid founded?

Accepted Answer

Rubbermaid was founded in 1920 in the United States and has grown into a leading global manufacturer of commercial and household products, now part of Newell Brands.

Question 53

What industries use Rubbermaid products?

Accepted Answer

Rubbermaid products are trusted across multiple sectors, including:

- Healthcare and hospitals
- Hospitality and catering
- Schools and universities
- Cleaning and facilities management
- Retail and commercial buildings

These industries rely on Rubbermaid for efficient cleaning, hygiene compliance, and waste management systems.

Question 54

What types of products does Rubbermaid offer?

Accepted Answer

Rubbermaid offers a comprehensive range of commercial products, including:

- Cleaning equipment (mops, cloths, carts, sweepers)
- Waste management solutions (bins, recycling stations)
- Washroom and hygiene systems
- Safety signage and janitorial tools
- Food storage and catering equipment

Their portfolio is designed to support clean, safe, and efficient workplaces.

Question 55

What are Rubbermaid HYGEN™ products?

Accepted Answer

HYGEN™ is Rubbermaid’s advanced microfibre cleaning system designed for superior hygiene performance. These products:

- Remove up to 99.9%+ of microbes with water alone
- Help reduce cross-contamination
- Are widely used in infection-sensitive environments like hospitals

This makes them ideal for professional cleaning teams focused on hygiene standards.

Question 56

What is the Rubbermaid BRUTE range?

Accepted Answer

The BRUTE range includes heavy-duty waste containers and bins designed for:

- Extreme durability
- High-capacity waste handling
- Long-term commercial use

Many BRUTE products come with extended warranties and are known for their toughness in demanding environments.

Question 57

Are Rubbermaid products environmentally friendly?

Accepted Answer

Yes, many Rubbermaid products are designed with sustainability in mind. For example:

- Microfibre cloths made from recycled materials
- Long-life products that reduce waste
- Recycling bins that support waste separation

Durability is a key part of Rubbermaid’s sustainability strategy, helping reduce replacement frequency and overall environmental impact.

Question 58

Why choose Rubbermaid cleaning equipment?

Accepted Answer

Rubbermaid cleaning products are designed to:

- Improve cleaning efficiency
- Reduce physical strain on users
- Enhance hygiene and infection control
- Withstand heavy commercial use

Their ergonomic and durable designs make them a preferred choice for professional cleaners.

Question 59

Do Rubbermaid products help reduce cross-contamination?

Accepted Answer

Yes. Many Rubbermaid systems (especially HYGEN™ microfibre ranges) are designed to:

- Separate cleaning zones using colour coding
- Trap bacteria and contaminants effectively
- Support infection prevention protocols

This is critical in healthcare and high-risk environments.

Question 60

Are Rubbermaid products suitable for commercial use?

Accepted Answer

Absolutely. Rubbermaid Commercial Products are specifically engineered for:

- High-traffic environments
- Frequent daily use
- Professional cleaning teams

They are widely used in large facilities such as airports, hotels, and hospitals.

Question 61

Why buy Rubbermaid products from AUK Hygiene?

Accepted Answer

AUK Hygiene offers:

- A wide range of genuine Rubbermaid products
- Competitive wholesale pricing
- Expert advice on cleaning and hygiene solutions
- Reliable UK supply and fast delivery

This makes AUK Hygiene a trusted supplier for businesses looking for high-performance cleaning equipment.

Question 62

What Rubbermaid products are most popular?

Accepted Answer

Popular Rubbermaid products include:

- Microfibre cloths and mop systems
- Cleaning carts and housekeeping trolleys
- Waste bins and recycling stations
- Mop buckets and wringers
- Air freshening systems

These products are widely used due to their durability and efficiency in professional settings.

Question 63

Can Rubbermaid products improve workplace efficiency?

Accepted Answer

Yes. Rubbermaid solutions are designed to:

- Streamline cleaning processes
- Reduce time and labour costs
- Improve organisation with mobile carts and systems

This leads to increased productivity and better hygiene outcomes across facilities

Question 64

How durable are Rubbermaid products?

Accepted Answer

Rubbermaid products are built for long-term use and are known for:

- High-quality materials (e.g., heavy-duty plastics, microfibre)
- Resistance to wear and tear
- Long product lifecycles

Some ranges, like BRUTE containers, include extended warranties due to their durability.

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